Back to mySupermarket
Back to mySupermarket
1. Shopping with mySupermarket
01. How it works
How does the site compare prices?
Verifying correct product information
Can I save money even if I don’t shop online?
Why do I need to enter my online store login details?
About the mySupermarket Saving Centre
Is purchasing groceries online essential?
I have a question about my order
How to duplicate a previous order
Where to find order history
How to pay for an order
Why is the price in store different to mySupermarket?
What if an offer ends after booking delivery?
Why is the total price different when I make my payment with the retailer?
How to claim a refund from a retailer
How to book a delivery slot
Click & collect orders
Delivering shopping to alternative addresses
05. My Basket
Sent basket not visible
Splitting online & offline shopping
Split Basket delivery costs
Saving items for future shops
06. Account Settings
How to sync a retailer account
How to unsubscribe/delete an account
How to amend account details & email address
Supported browser versions
07. mySupermarket App
How to subscribe to the Ad Free Mobile App Version
How to Scan
How to view scanned items
How to Swap & Save
08. My Lists
How to create a new list
How to add an item to a shopping list
How to save a list
How many products can be on a shopping list?
How to earn Cashback
How to claim Cashback?
Submitting proof of purchase
When to submit proof of purchase
Can Cashback be claimed in store?
10. Price Alert
What are Price Alerts?
How to add a Price Alert
How to remove a Price Alert
Price Alerts not being received
How to add a Price Alert on a mobile device
11. Offers, Vouchers & Money Saving
All under £1
12. My Favourites
What are My Favs?
How to add a product to My Favourites
How to delete an item from My Favourites
Can favourites from other retailers be imported?
Do items in Favourites need to be purchased?
What is Swap & Save?
How to switch stores
How to swap a product
How product swaps are decided
Do missing items make a basket total cheaper by default?
14. Stores on Site
Aldi missing products
What ‘—‘ means in an Aldi comparison
Aldi product comparison with online retailers
15. Cashback Powered by CheckoutSmart
What is Cashback Powered by CheckoutSmart on mySupermarket?
How does CheckoutSmart on mySupermarket work?
CheckoutSmart Terms & Conditions
Claiming Cashback in store.